Refund and Cancellation Policy

At Supreme Trainer, we are dedicated to providing practical professional knowledge that will build our alumni's educational base in the long term. To maintain transparency, clarity, and fairness, we have established the following Refund and Cancellation Policy. By registering for any of our courses, you acknowledge that you have read, understood, and agreed to these terms.

1. Right to Cancel or Reschedule

Supreme Trainer reserves the right to cancel or reschedule a Live Online Training Course due to unavoidable reasons such as:

  • Insufficient registrations
  • Speaker unavailability on the scheduled dates
  • Force Majeure events (including but not limited to technical failures, emergencies, natural disasters, or other unforeseen events beyond our reasonable control) 

2. Notification of Changes

In the event of a course cancellation or schedule modification, Supreme Trainer will make reasonable commercial efforts to notify all registered attendees via email at least 24 to 48 hours before the scheduled session start time.

3. Refunds & Course Alternatives Policy

If a training course is canceled by Supreme Trainer, registered participants are entitled to choose one of the following options:

Full Refund: A complete refund of the registration fee, issued to the original payment method.

Registration Transfer: A credit to transfer the registration to an alternative, upcoming live training course of equal value.

NOTE: The final choice between a monetary refund or a course transfer rests solely with the customer.

4. Participant Substitutions

If a registered attendee is unable to attend the session, participant substitutions are permitted at no additional charge. Attendees may nominate a colleague from the same organization to attend in their place. To ensure access is provisioned, written notification of the substitution must be submitted to Supreme Trainer before the official start of the session.

5. Refund Processing and Timelines

  • Timeline: Approved refunds will be processed within 5 to 7 business days from the date of official approval.
  • Payment Method: All refunds will be credited exclusively to the original mode of payment used during registration (including PayPal, Stripe, or major credit/debit card networks).
  • Support: For inquiries regarding processing delays beyond 7 business days, please contact our support team at support@supremetrainer.com for expedited assistance.

6. Return and Refund Initiation Process

To initiate a return or refund request, customers must submit a formal written request via email to support@supremetrainer.com. To ensure timely processing, the email must include the following information:

  • Full Name (as it appears on the account)
  • Registered Email Address
  • Order ID or Payment Reference Number
  • Detailed reason for the return or refund request

Upon receipt of a complete request, our support team will review the submission and respond within one (1) business day. The team will provide further instructions regarding the mandatory verification process and the next steps required to finalize the refund.

7. Conditions and Eligibility for Returns and Refunds

To qualify for a return or refund, customers must meet all the following legal and operational criteria:

  • Request Window: Refund requests must be formally submitted within thirty (30) days from the original date of purchase. Any requests received after this period will be automatically rejected. 
  • Non-Refundable Products: Refunds are strictly not applicable for any recorded or downloadable courses, digital assets, or materials, as full access and immediate content delivery are granted instantly upon purchase. 
  • Approved Exceptions: Refunds will only be considered and issued under the following specific circumstances: 
  • Verified Technical Issues: A persistent, documented technical error exists on the platform that completely prevents user access, and our technical support team is unable to resolve it.
  • Company Cancellation: The scheduled event or course is fully cancelled by Supreme Trainer.

Non-Refundable Circumstances

Refunds will not be issued under any circumstances if the request arises from, or is related to, any of the following conditions:

  • Absence Without Notice: Failure to attend a live online training course without providing prior written notice to the support team.
  • Mid-Session Exit: Disconnecting, exiting, or leaving a live session midway after logging in.
  • User-Side Technical Issues: Technical difficulties arising entirely from the customer's end. This includes, but is not limited to, poor internet connectivity, firewall restrictions, or hardware and software incompatibility. 
  • Delivery Failures via Third-Party Filters: Failure to receive course access links or joining instructions due to issues beyond our control, such as email bounces, full mailboxes, or strict corporate firewall blockages. 

8. Contact for Clarification

If you require further information or legal clarification regarding this Refund and Cancellation Policy, please direct your inquiries to our compliance team at support@supremetrainer.com.

9. Policy Updates

Supreme Trainer reserves the right to update, revise, modify, or supplement this Policy at any time without prior individual notice. These updates may reflect changes in our business practices, the introduction of new services, or compliance with changing legal standards. All modifications become effective immediately upon publication on our website. Your continued use of our services or website constitutes your explicit acceptance of the revised Policy.