Refund Policy

At Supreme Trainer, we are deeply committed to creating meaningful change in the lives of our customers. We recognize that growth requires shifts in habits, mindsets, and behaviors, and our goal is to support you throughout that journey. Our focus is not simply on providing short-term happiness which may often be confused with fleeting pleasure but on delivering long-term satisfaction and contentment. We believe that genuine fulfillment leads to trust, and trust builds lifelong relationships.

In this spirit, we have designed our Refund and Cancellation Policy with clarity and fairness in mind. We encourage you to read the following terms carefully before applying for a refund, as they outline how the process works and under what circumstances refunds are provided.

1. Right to Cancel or Reschedule

Supreme Trainer reserves the right to cancel or reschedule a Live Online Training Course due to unavoidable reasons such as:

  • Insufficient registrations
  • Speaker unavailability on the scheduled dates
  • Circumstances beyond our reasonable control (e.g., technical failures, emergencies, or unforeseen events)

2. Notification of Changes

In the event of cancellation or rescheduling, all registered attendees will be notified at least 24–48 hours prior to the scheduled start of the session.

3. Refunds for Course Cancellations

If Supreme Trainer cancels a training course:

  • A full refund will be issued to all attendees within 5-7 business days. 
  • Attendees may choose to transfer their registration to an alternative live training course of equal value.
  • The decision to accept a refund or an alternative session always rests with the customer.

4. Substitutions

If a registered attendee is unable to attend the training, they may nominate a colleague to attend in their place. This substitution must be communicated to Course Ministry before the session begins.

5.Refunds Timeline

  • Approved refunds will be processed within 5–7 business days from the date of approval.
    Refunds will be credited to the original mode of payment (Paypal,Stripe, All major Debit & Credit Cards).
  • For any refund delays beyond 7 days, customers can contact support@supremetrainer.com for assistance.

6. How Customers Can Initiate Returns/Refunds

  • Customers can initiate a refund by sending an email to support@supremetrainer.com with:
  • Full Name
  • Registered Email ID
  • Order ID / Payment Reference
  • Reason for requesting refund
  • The support team will respond within 1 business days and guide the customer through verification and refund steps.

7. Relevant Conditions to Qualify for a Refund/Return

  • Refund requests must be made within 30 days from the date of purchase.
  • Refunds are not applicable for recorded or downloadable courses (as access is granted instantly).
  • Refunds are approved only if:
    • There is a verified technical issue preventing access.
    • The event/course is cancelled by Supreme Trainer

Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

  • Failure to attend the live online training course without prior notice.
  • Exiting or leaving a session midway after logging in.
  • Technical issues arising at the customer’s end (e.g., poor internet connectivity, hardware/software problems).
  • Failure to receive course access or joining instructions due to issues such as email bounce or firewall restrictions.
    • Tip: We strongly recommend providing an alternative email address to avoid such problems.
    • Purchases of recorded versions of training courses are strictly non-refundable.

8. Contact for Clarification

If you require further clarification regarding our Refund and Cancellation Policy, please feel free to reach us at: support@supremetrainer.com   

9. Policy Updates

Supreme Trainer reserves the right to update, revise, or modify this policy at its sole discretion. Such changes may be made to reflect new practices, the introduction of new features, or to improve clarity. Any updates will take effect immediately upon posting on our website.